Returns

RETURN POLICY

Last updated 01^st November 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be unopened, in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at woodwilsonltd@outlook.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Crazy Kraken
Attn: Returns
RMA #
28 Chain Lane
Staining
Staining, Lancashire
FY3 ODD
United Kingdom

Please note, you will be responsible for all return shipping costs. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on the bank company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.